Privacy Policy

Last updated: 11 April 2026

1. Introduction

Studio Multiworks (Pty) Ltd (Registration: 2026/280099/07), hereinafter “Studio Multiworks”, “we”, “us”, or “our”, is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (Act 4 of 2013) (“POPIA”) and the Electronic Communications and Transactions Act, 2002 (Act 25 of 2002) (“ECT Act”).

2. Information Officer

Our designated Information Officer can be contacted at:
Email: privacy@studiomultiworks.com
Address: 3 Paddock Drive, Pioneer Park, Newcastle, KZN, 2940, South Africa

3. Information We Collect

We may collect the following categories of personal information:

  • Contact details (name, email address, phone number) when you submit our contact form
  • Technical data (IP address, browser type, device information) collected automatically via cookies and analytics
  • Communication records when you correspond with us

4. Purpose of Processing

We process your personal information for the following purposes:

  • To respond to your enquiries and provide requested services
  • To improve our website and user experience
  • To comply with legal obligations under South African law
  • To communicate service updates relevant to your engagement

5. Lawful Basis for Processing

In accordance with Section 11 of POPIA, we process your personal information on the basis of: your consent, contractual necessity, compliance with legal obligations, or our legitimate interests (where your rights do not override those interests).

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months.

7. Your Rights Under POPIA

As a data subject, you have the right to:

  • Request access to your personal information (Section 23)
  • Request correction or deletion of your personal information (Section 24)
  • Object to the processing of your personal information (Section 11(3))
  • Lodge a complaint with the Information Regulator

8. Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction, in accordance with Section 19 of POPIA. These measures include encrypted data transmission (TLS), access control, and regular security reviews.

9. Cookies

This website uses essential cookies for session management. We do not use tracking cookies or third-party advertising cookies. For analytics, we use privacy-respecting tools that do not track individuals.

10. Contact

For any privacy-related enquiries or to exercise your rights, contact our Information Officer at privacy@studiomultiworks.com or write to us at 3 Paddock Drive, Pioneer Park, Newcastle, KZN, 2940, South Africa.

You may also contact the Information Regulator:
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za